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2023 Holiday Availability

Learn more about how the holiday season may impact timing for you during the last few weeks of 2023

Updated over a week ago

The holiday season is here, which means team members will be taking some much-deserved time off. We wanted to make you aware of a few key dates so that you can prepare accordingly!

Support:

  • Our Support team typically replies within 1 business day to any inquiries sent via chat or email. Response times may be slower between December 23-January 1 given holiday schedules, but we will do our best to get back to you within 2 business days.

  • If you are experiencing any severe side effects, please reach out immediately to your primary care provider or your local urgent care.

Vaginal Health Test shipments:

  • Orders typically ship out within 1-2 business days of your order being placed. Our fulfillment team will be closed for Christmas between December 21-25 and New Years between December 28-January 1. Given that, your test kit shipment may take an additional business day to ship out if your order is placed during that window.

Results:

  • Results are typically returned within 7-10 business days of receipt at the lab. Our lab will be closed for Christmas on December 21-25 and New Years on December 28-January 1. Given that, you may experience a 1-2 business day delay in receiving results if your sample arrives at our lab in either of these windows.

Clinical Care treatment shipments:

  • Treatments are typically shipped out within 3-5 business days of your prescriptions being sent by the provider. Our pharmacy will be closed for Christmas on December 21-25 and New Years on December 28-January 1. Given that, you may experience a 1-2 business day delay in your treatments shipping if your Clinical Care order is completed in either of these windows.

Coaching Calls:

  • Coaching calls can typically be booked for the next day. Booking windows may be more limited during this period given holiday schedules.

Thank you so much for your patience and support as we support our team in getting some much deserved rest and quality time with their families!

Wishing you and your families the best of health this holiday season!

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