Why You May Receive a UTI Diagnosis Through Evvy but Not Be Eligible for Evvy Treatment
We know how frustrating it can feel to finally get clarity about what’s going on—only to learn that you aren’t eligible for treatment through Evvy. You deserve care that is safe, evidence-based, and tailored to you, so we want to be transparent about why this can happen.
There are a few reasons a clinician may diagnose you with a UTI based on your Evvy UTI+ Test results, but you may not be eligible to get UTI treatment through Evvy — reasons include:
Your geographic location: Evvy UTI Clinical Care is not available (yet!) in all 50 states
Your Evvy-affiliated clinician recommends in-person evaluation: Based on your symptoms and health history, your clinician may determine that an in-person physical exam is necessary to provide safe, accurate, and effective care. For your safety and the best clinical outcomes, please seek in-person care.
For a full list of who is eligible for Evvy UTI Clinical Care, please see this article.
You Still Have Clear Next Steps—Here’s What to Do
Every Evvy UTI+ Test includes guidance on which antibiotic and/or antifungal a clinician would typically consider based on microbial susceptibility patterns. While that information alone is not a prescription, it can be incredibly helpful as you seek care outside Evvy.
To make things easier, here are a few trusted partners that offer access to clinicians who prescribe the medications commonly recommended by Evvy-affiliated providers—available in all 50 states:
Partner | Medications Offered |
Sesame Care Same-Day UTI Treatment |
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Push Health UTI Treatment Online |
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Looking for ongoing care? Please check out our Evvy Community Provider Recommendations.
Important: Prescribing decisions are always made at the discretion of the clinician you see on these platforms.
We’re Here to Support You—Always
Whether you get care through Evvy or another trusted provider, our goal is to give you the science-backed clarity you need to feel confident advocating for yourself. You deserve care that takes your symptoms seriously, honors your whole health history, and treats you with compassion every step of the way.
If you have questions about your results or next steps, please feel free to reach out to care@evvy.com or use the chat button on the screen to connect with our team 💙
Please note: These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement, guarantee, or approval of any of the products, treatment, services, or opinions provided through these external websites. Evvy will not, and does not endeavor to, individually investigate each person, product, treatment, service, or opinion provided in the above links or external websites, and does not warrant or represent that they will be accurate, effective, complete, or useful.