If you're not seeing the option to "Manage Subscriptions" when logged into your Evvy account, it’s likely due to a mismatch between the email you used at checkout and the email associated with your Evvy account.Not to worry — here are two easy ways to fix it:
This issue primarily arises when the email address used during your membership purchase does not match the email associated with your Evvy account. This mismatch prevents the "Manage Membership" button from appearing.
Option A: Keep your Evvy account email as-is, but connect it to your subscription
Additionally, ensure you complete a quick identity verification step during the process.
Log into your subscription portal HERE using the email from your order confirmation email
Go to Profile
Update your email to match your Evvy account email
Your subscription should now show up when you log into your Evvy account!
Option B: Update your Evvy account email to match your subscription email
Make sure to review the dashboard and confirm that your account email matches the email used during the membership purchase.
Log into your Evvy account at evvy.com
Navigate to your Account
Update your email to the one that received your order confirmation email
Still having trouble? Reach out to our team at support@evvy.com — we’re here to help If you continue facing problems, ensure that you’re logging into the correct account associated with your purchase, or double-check for any discrepancies in your email settings.
Additional Tips
Skipping a Membership Test: If you find it challenging to pause your membership directly, consider skipping the upcoming test to temporarily halt your subscription charges.
Frequently Asked Questions
Q: What happens if I still can’t see the Manage Membership button after checking my email?
A: Make sure your account email is correctly updated to match the purchase email and that you’re accessing the dashboard via the correct login. Q: Can I ever pause my membership indefinitely?
A: Currently, Evvy does not support indefinitely pausing memberships. Skipping the next test is the available option.