Canceling Your Evvy Clinical Care Order
Consultation Refund Policy: Refunds for an initial consultation for services can only be offered if a request for cancellation occurs within 14 days of purchase, and before the medical provider reviews your questionnaire and provides a consultation. If you've received a consultation from the medical provider, we cannot issue you a refund.
Treatment Refund Policy: Refunds cannot be processed for treatment once a prescription has been sent to the pharmacy by the medical team. We can typically issue a replacement for your treatment if it was damaged for any reason during shipping. If you have any questions, please reach out to us directly through the blue chat button on the bottom right of your screen or email to support@evvy.com.
Managing Your Care or Treatment Subscription
If you’d like to pause or cancel your Evvy Treatment Subscription, you can do so anytime by clicking “Manage Membership” in your account at my.evvy.com/account
You’ll have the option to:
Reschedule your next treatment shipment, giving you the flexibility to pause or reschedule your subscription until you're ready to continue
Cancel your subscription completely, if it’s no longer right for you