We understand that plans can change! Here's what to know about our refund policy for the Male Partner Treatment Voucher:
You’re eligible for a refund if:
You request it within 24 hours of purchase, and
The male partner has not yet completed their consultation.
We’re unable to offer a refund if:
The 24-hour window has passed, or
The male partner has already submitted their intake form and completed the consultation.
Once the consultation is completed, we’re unable to issue a refund since the clinical service has already been provided.
If you believe you qualify for a refund or have questions, feel free to reach out to our team — we're happy to help!