Returning or Canceling a Test Order
We offer a full refund for test kits if an order is canceled within twenty four (24) hours of purchase.
If a refund is requested after 24 hours but within 14 days of purchase of a Vaginal Health Test, and if the sample is not returned to Evvy, we offer a refund in the amount of the test kit purchase price minus a $25 (USD) processing fee. The shipping and handling costs plus tax (if any and where applicable) are non-refundable.
No refunds are available after 14 days of purchase.
To request a refund, please send an email to the Evvy Care team at firstname.lastname@example.org with your order number.
Canceling Your Evvy Test Membership
If you would like to cancel your Evvy membership, please reach out to email@example.com to cancel it.
Canceling Your Evvy Clinical Care Order
Consultation Refund Policy: Refunds for an initial consultation for services can only be offered if a request for cancellation occurs within 14 days of purchase, and before the medical provider reviews your questionnaire and provides a consultation. If you've received a consultation from the medical provider, we cannot issue you a refund.
Treatment Refund Policy: Refunds cannot be processed for treatment once a prescription has been sent to the pharmacy by the medical team. We can typically issue a replacement for your treatment if it was damaged for any reason during shipping. If you have any questions, please send an email to firstname.lastname@example.org.
Looking to skip or delay your next Membership order instead?
We've built a Membership dashboard to empower you to have full control over your Membership!
To access it, just go to my.evvy.com/account and click the button at the bottom that says "Manage Membership"! You'll then receive an email with a secure link to a portal where you can move your next test date up or back, change your shipping / billing info, and more.