Returning or Canceling a Vaginal Health Test Order
We offer a full refund for test kits if an order is canceled within twenty four (24) hours of purchase and it has not shipped yet. Most purchases placed by 9AM EST M-F will be processed for shipment the same day.
If a refund is requested after twenty four (24) hours or after test shipment but within fourteen (14) days of purchase of a Vaginal Microbiome Test, and if the Sample is not returned to Evvy, we offer a refund in the amount of the test kit purchase price minus a $25 (USD) processing fee for U.S. based customers and a $30 (USD) processing fee for customers in U.S. Territories and Canada (due to higher processing costs). The shipping and handling cost plus tax (if any and where applicable) are non-refundable.
No refunds are available after fourteen (14) days of purchase.
To request a refund, please reach out to us directly through the blue chat button on the bottom right of your screen or send an email to the Evvy team at support@evvy.com with your order number.
Canceling Your Evvy Vaginal Health Test Membership
If you want to pause or cancel your Evvy membership, you can do so by clicking "Manage Membership" in your account at my.evvy.com. You can move your next test date back, allowing you to pause until you’re ready to test again, or cancel completely.
Canceling Your Evvy Clinical Care Order
Consultation Refund Policy: Refunds for an initial consultation for services can only be offered if a request for cancellation occurs within 14 days of purchase, and before the medical provider reviews your questionnaire and provides a consultation. If you've received a consultation from the medical provider, we cannot issue you a refund.
Treatment Refund Policy: Refunds cannot be processed for treatment once a prescription has been sent to the pharmacy by the medical team. We can typically issue a replacement for your treatment if it was damaged for any reason during shipping. If you have any questions, please reach out to us directly through the blue chat button on the bottom right of your screen or email to support@evvy.com.
Canceling Your Expanded PCR Panel order:
Given a sample is processed shortly after the purchase of the Expanded PCR Panel, we do not offer refunds for this add-on.
Looking to skip or delay your next Membership order instead?
We've built a Membership dashboard to empower you to have full control over your Membership!
To access it, just go to my.evvy.com/account and click the button at the bottom that says "Manage Membership"! You'll then receive an email with a secure link to a portal where you can move your next test date up or back, change your shipping / billing info, cancel membership, and more.