Can I return or cancel my order?
Updated over a week ago

Returning or Canceling a Test Order

We offer a full refund for test kits if an order is canceled within twenty four (24) hours of purchase.

If a refund is requested after 24 hours but within 14 days of purchase of a Vaginal Health Test, and if the sample is not returned to Evvy, we offer a refund in the amount of the test kit purchase price minus a $25 (USD) processing fee. The shipping and handling costs plus tax (if any and where applicable) are non-refundable.

No refunds are available after 14 days of purchase.

To request a refund, please send an email to the Evvy Care team at support@evvy.com with your order number.

Canceling Your Evvy Test Membership

If you would like to cancel your Evvy membership, please reach out to support@evvy.com to cancel it.

Canceling Your Evvy Clinical Care Order

Consultation Refund Policy: Refunds for an initial consultation for services can only be offered if a request for cancellation occurs within 14 days of purchase, and before the medical provider reviews your questionnaire and provides a consultation. If you've received a consultation from the medical provider, we cannot issue you a refund.

Treatment Refund Policy: Refunds cannot be processed for treatment once a prescription has been sent to the pharmacy by the medical team. We can typically issue a replacement for your treatment if it was damaged for any reason during shipping. If you have any questions, please send an email to support@evvy.com.

Looking to skip or delay your next Membership order instead?

We've built a Membership dashboard to empower you to have full control over your Membership!

To access it, just go to my.evvy.com/account and click the button at the bottom that says "Manage Membership"! You'll then receive an email with a secure link to a portal where you can move your next test date up or back, change your shipping / billing info, and more.

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