Evvy Test and Membership Questions
Questions about what we test for, who can test, payment, and shipping issues
53 articles
- Do you ship internationally?
- What are the age restrictions on Evvy's test kits?
- Can I take the Evvy test while pregnant?
- Can men take any of Evvy's tests?
- Can trans and non-binary people use any of Evvy's test kits?
- I’m ordering Evvy in Canada, what should I expect?
- What Evvy products am I eligible for based on my location?
- What bacteria and fungi does Evvy test for?
- Vaginal Health Testing Do's and Don't + When to Test
- How long is my Evvy test good for / when does it expire?
- Where can I find my Vaginal Health Test kit ID?
- Can I Swab on my Period?
- There is blood on the swab, what should I do?
- I dropped my swab before or after swabbing, is it now contaminated?
- What is your stance on data privacy?
- Is Evvy CLIA, CAP, and CLEP validated?
- Wait...what's my vaginal microbiome?
- When should I test?
- Can I discuss my results with my own doctor?
- How long does it take to get results? / What is the turnaround time?
- Does Evvy test for Mycoplasma genitalium?
- How long should I wait to test after using a treatment?
- What does Evvy's Expanded PCR Panel test for?
- How is the Expanded PCR Panel different from Evvy’s current Vaginal Health Test?
- Why PCR?
- Will I need to take more than one swab to get Expanded PCR Panel results?
- How to upgrade your Evvy Membership to include our Expanded PCR Panel
- How do I access the initial results for my Expanded PCR Panel?
- What is microbial load?
- What is gram stain?
- What is antimicrobial resistance (AMR)? Is it the same as antibiotic resistance?
- If I test positive for an AMR gene, does it mean that medications within the associated antimicrobial class definitely won’t work for me?
- When will my test ship?
- Can I use insurance for Evvy?
- Can I use HSA/FSA to pay for Evvy?
- Is prescription treatment included in the price of the Evvy test?
- What should I do if I sent my sample in before activating my test?
- My sample has been stuck in transit - what do I do?
- How do I send my test kit back to the lab?
- How do I manage or cancel my Test Order or Membership?
- What are the benefits of a membership?
- Why do you recommending testing every 3 months via Membership?
- How to cancel my membership? And when is the deadline to cancel my membership before my next shipment?
- How do I manage or cancel my Care Order or Subscription?
- How to skip or pause my membership?
- What if I don't see the option to "Manage Subscriptions" from my account page?
- What should I do if I forgot my password?
- How do I update my credit card?
- How do I update my address?